Frequently Asked Questions

The uniqueness of Remedy Student Storage (RSS) is it takes away the stress of moving items from one location to the other by operating a “Door-to-Door” concierge service. RSS comes to the the room of the pick-up location where we:

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What services does Remedy Student Storage provide?

Student Storage

• Pick-Up and Store services for students needing storage and transportation for their belongings when they are unable to inhabit student housing facilities​. Visit Student Storage to view options for Houston here​​

 

Return Delivery

• Returns stored items and/or Ship & Store items to students. Return Delivery fees apply. Visit Houston Return Delivery for options here

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Do I have to pay the full amount for Student Storage in order to schedule my pick-up?

No. A 25% deposit is required in order to schedule services online. The remaining balance is required to be paid in full at least 24-hours prior to your scheduled pick-up.

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How can I pay my remaining balance after I've paid my deposit?

24-hours following RSS receiving payment of your deposit, you will receive an invoice for your remaining balance. 

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Do you offer discounts for storage?

Yes! We provide discounts for:

• Siblings

• Roommates

• Resident Assistants (RAs)

• For requests, email us at service@remedyss.com.

 

Can we change or reschedule a pick-up or delivery date?

Yes, but changes must be made no later than 48 hours before the scheduled date. Late requests may incur a $15 fee.

 

Does the student storage package include storage boxes?

No. We store the items you already have to eliminate unnecessary hassles. However, boxes can be purchased on our website here, and they include free delivery.

 

Is there a delivery fee?

• Yes. Delivery is not included in the pick-up and storage package. Fees are as follows:

  • Houston On-campus return delivery: $40.00 Schedule here

  • Tallahassee Off-campus return delivery: Starts at $50.00 (based on the floor of delivery) Schedule here

  • You will receive reminders throughout the summer to schedule your return delivery after confirming your housing location.

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Do I have to store a TV, microwave, and fridge with my package?

No. You can store any combination of items within your selected package. The only restriction is that each package allows for only one (1) fridge.​

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What is the largest box size you can store?

We can store boxes or bins up to 20 gallons in size, such as storage trunks available at Lowe's or Home Depot. Anything larger is considered an oversized item. Order storage boxes here

 

Does the TV require a box for storage?

Yes. All TVs and monitors must be stored in a TV box. TV boxes can be purchased here

 

How does Remedy Student Storage protect my items?

1. We can wrap for added protection but will not be responsible if damaged when stored without a box.

2. TV boxes are available for purchase. All televisions must be in a box!!

3. We ensure all items are labeled with name and item count prior to storage

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Is your facility climate-controlled?

Yes! Our facility features an upgraded HVAC system and an industrial dehumidifier, making it ideal for sensitive items like medicines and chemicals. The facility maintains a temperature between 75–78°F.